Case Managers and Care Coordinators are critical members of the Healthy Start team, working directly with individuals and families. In Healthy Start, case management/care coordination (CM/CC) is a partnering process between a Healthy Start affiliated provider and a Healthy Start participant and their family, during which a strength-based, collaborative relationship is developed to support management of health and social needs.
The core components of Healthy Start CM/CC service delivery plan documents the following services:
- Screening and intake;
- A comprehensive assessment protocol for each enrolled participant;
- Creation of a service care plan;
- Identification and documentation of appropriate services;
- Facilitation and documentation of linkages to additional services;
- Monitoring of progress documented in the service plan;
- Reassessment and responsiveness to changes as needed; and
- Case closure and the discharge plan.
Contacts between the Healthy Start provider and the Healthy Start participant may occur through home visits, face-to-face encounters, and other care settings that best meet the needs of the Healthy Start community.
This page was developed to have a dedicated place to access resources and information related to care coordination/case management in Healthy Start. It serves as a repository of resources, examples from the field, and online trainings to help you engage participants in your Healthy Start program.
Healthy Start Case Management/Care Coordination Guidance
This guidance package includes the definition, core components and standards of CM/CC, and a checklist highlighting alignment between specific CM/CC actions, program performance measures and screening tools.
Check out these videos from Healthy Start Care Coordinators.
Watch this video to hear Sandra, a Care Coordinator from the New Haven Healthy Start program, talk about connecting clients to housing and food assistance services. (1 ½ mins)
Watch this video to hear Natasha, a Core Services Manager from the New Haven Healthy Start program, talk about how her program has built strong relationships with area services. (1 ½ mins)
Watch this video to hear Yaritza, a Care Coordinator from the New Haven Healthy Start program, talk about connecting a young mother to higher education and a father to a job. (2 mins)