CAREWare Overview

On behalf of and in partnership with the Division of Healthy Start and Perinatal Services (DHSPS), the Healthy Start TA & Support Center at NICHQ is pleased to announce that CAREWare officially launched on Friday, August 14! CAREWare will be customized with the Healthy Start Data Collection Forms and the Monthly Aggregate Report Template, with additional features being rolled out in the coming weeks and months.

To access CAREWare, visit: https://healthystart.jprog.net/careware/rs/index.htm.

On Friday, August 14, all 101 Healthy Start Project Directors received an email with  instructions for accessing CAREWare and a unique username and password. The email also contained links to:

(1) a CAREWare overview document;

(2) a frequently asked questions about CAREWare document;

(3) a CAREWare for HS User Guide; and

(4) the CAREWare User License Agreement.

If you did not receive the email, please contact [email protected].

 

CAREWare Training and Q&A Session

DHSPS and the TA & Support Center hosted a virtual training on CAREWare on Tuesday, August 18 from 3-4 p.m. EST. The training provides a walk-through of CAREWare, including information on accessing CAREWare; creating and managing user accounts; adding clients; creating records using the Healthy Start Data Collection Forms; and accessing the aggregate monthly report.

To view the recording of the CAREWare training, please click here.

DHSPS and the TA & Support Center hosted a Q&A session on Tuesday, September 1 from 3-4 p.m. EST. Grantees were encouraged to try using CAREWare in the two weeks between the August 18 training and this Q&A session, and bring any questions to the session.

To view the recording of the CAREWare Q&A session, please click here.

 

Ongoing CAREWare Technical Support

Technical Questions:

The TA & Support Center is working with a company called JPROG to customize CAREWare for Healthy Start. JPROG will provide CAREWare technical support to Healthy Start grantees via email and phone. All technical questions should be emailed to [email protected].  Phone support will be available Monday, Wednesday, and Fridays from 10 a.m. – 12 p.m. and 5-7 p.m. ET at 800-371-7973.

Non-technical Questions and Feedback:

As always, the TA & Support Center will be providing ongoing support for CAREWare technical assistance and training and will be your main point of contact for non-technical questions or feedback. CAREWare related emails for the TA & Support Center should be sent to [email protected].

 

CAREWare for Healthy Start Workgroup

DHSPS and the TA & Support Center has comprised a workgroup of 15 Healthy Start project staff members who are committed to being early adopters of CAREWare, sharing their unique perspective on the database, and assisting the TA & Support Center as it builds out additional features. The goals of the Workgroup are to (1) gather feedback and recommendations on CAREWare from the user’s point of view; (2) help shape the creation and customization of additional database features; (3) identify opportunities and additional resources to support CAREWare adoption. The Workgroup will support DHSPS’ efforts to ensure that when the database is fully customized in January 2021, it is user-friendly and meets the grantees’ data reporting needs.